To register your prepaid sub-meter, you will need to provide:

• A copy of your South African ID (or passport for foreign nationals),
• A recent bank statement or an official bank confirmation letter,
• A copy of your most recent municipal account ,
• A proof of business registration (if the meter is being registered in the name of a business).

The registration details cannot be changed directly. However, you may contact our support team to request an update. The contact information can be found in the Support tab on the top-right of our website.

Yes, a confirmation message will be sent to the meter owner once the prepaid sub-meter has been successfully registered via the email address submitted on the registration form.

Registration is typically processed within 48 hours from the time we receive all the required documentation.

We are committed to safeguarding your personal information. For more details, please refer to our Privacy Policy and Terms & Conditions available on our website (found right at the bottom on the page). 

Your 11-digit meter number is located:

• On the front of the physical sub-meter,
• On the meter card,
• On the meter keypad.

You have multiple options for purchasing tokens:

• Via the Atom Smart Metering App,
• Through our official retail partners: Capitec Bank, Clicks, Vodacom, FNB, Pick n Pay, Shoprite, Kazang, EasyPay Everywhre
• On the EasyPay website (www.easypay.co.za).

1. Download and install the app (from the App Store or Playstore,
2. Register a new account,
3. Add your meter using the meter number,
4. Select your meter number and input the desired amount,
5. Tap Proceed to Payment,
6. After successful payment, a 20-digit token will be generated—enter this code using your keypad.

1. Visit www.easypay.co.za,
2. Click Register with EasyPay and complete the registration,
3. Enter your meter number, a reference, and the purchase amount,
4. Click Pay Now,
5. After payment, a 20-digit token will be issued—enter it using your meter keypad.

Try the following troubleshooting steps:

• Ensure your meter has been successfully registered

1. Is your meter registered with Atom?
2. Have you filled out and submitted a  registration form?
3. Have you received confirmation from Atom that the meter has been registered successfully?

• Be aware that if monthly service fees are loaded on your meter, these will be added on the first of every month and your first purchase of the month will include these fees.  Should you not purchase during the course of a month, these fees will still be added at the beginning of the next month as it is not subject to purchasing.
• Ensure the keypad and the meter are within communication range.
• If you experience any further difficulties, please log a ticket on www.atomservices.io.

Service fees are monthly fees that are calculated by each municipality. 

When monthly service fees are loaded on your meter, these will be added on the first of each month to your first purchase of the month. Should you not purchase during a month, these fees will still be added at the beginning of the next month as it is not subject to purchasing.

A 10% Management Fee is added by the service provider for each vending transaction. This fee is paid by either the property owner/manager or, if specified by the owner, paid by the tenant. This 10% fee is added directly to the tariff or deducted from the monthly disbursements due to the owner.

All fees are excluding VAT.

Disbursements are processed monthly and paid to the property owner/property manager by the 7th of each month. These disbursements will exclude the service provider management fee. 

The disbursement will include the management fee If the owner has indicated that this fee is payable by the tenant.

• Check that the physical distance between the keypad and meter does not exceed 50 metres.

1. • Move they keypad closer to the meter and press the # key twice.

• Check physical meter.

1. Take note of any error messages on the meter display,
2. Take note of any LED’s that are lit on the meter,
3. If the meter’s display is blank, the meter likely needs to be replaced.

• If the keypad is blank, replace the batteries.

If you experience any further difficulties, please log a ticket on www.atomservices.io. 

Please contact our support team and provide the following:

• A photograph of the old keypad, clearly showing the remaining credit and meter number,
• A photograph of the new keypad, showing the new meter number,
• Available dates for installation.

You will need to submit a new registration form along with updated supporting documentation.

Please reach out to our support team for assistance with de-registration.